Utility Account Payment Terms

Bills are due upon receipt and become past due on the 21st day after the date of the bill. If payment is not received by 5:00 p.m. on the Due Date, a Late Fee of $5.00 or 1.5% of the Past Due balance, whichever is greater, may be added to the account. A Reminder Notice is mailed and if payment is not received within 7-14 days, a $25.00 Administrative Fee may be added to the account and a Disconnect Order is scheduled. If services are disconnected, an additional $25.00 Reconnection Fee may be added to the account when service is restored. If service is restored after 5:00 p.m. an additional charge of $35.00 may apply for after-hours reconnection.
For more information related to Utility Customer Service, see the Quick Links and Programs sections to the right.
Normal business hours for Utility Customer Service are Monday through Friday, 8:00 am to 5:00 pm. The office is located on the first floor of the Garland Business Center at 150 S. York Street. Please note the building is currently closed to the public due to COVID-19.
Contact Information:
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704.866.6714 (office)
704.869.1055 (fax)

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